A Bird Song

Check in person was very lovely, our stay was great.

Easy check in and out.

The whole experience with Timber Tops was exceptional! Quick and easy check in and out. Cabin directions were easy to follow. Cabin was very clean and in a great location.

We’ve stayed with Timber Tops for last 13 years and have never been disappointed. Y’all are the best.

Great. Hot tub wouldn’t work on arrival day. Called and it was fixed the next day.

Very much appreciated that access to the cabin was flawless. The cabin was beautiful and we very much enjoyed our stay.

Cabin was wonderful, view was amazing. So many family memories made :)

We always have a fabulous, peaceful, relaxing vacation when we stay at a Timber Top property. Always safe, beautiful, comfortable, and welcoming. Thanks!

everything was fine

Amazing view and cabin! Thoroughly relaxing

the cabin was just what i asked for. It was well secluded, clean and comfortable. The view was awesome. We had one small problem with the hot tub not working and you guys fixed it within an hour. Thanks for a nice vacation experience.

Great

Amazing. Clean cabin, easy scheduling and entry.

Angie did an amazing job finding just what I asked for!

Check in was easy. The cabin was awesome! We will be back in July

Great place and no hassle check in and checking out

Beautiful cabin with friendly staff. We will definitely be returning!

Our experience was great! Booking was super easy and our cabin was very nice.

Check in and out is easy as well as reservations. The cabin was clean and beautiful! There was nothing that we needed that was not provided.

Easy check-in and check-out process. Wonderful customer service.

One of the best family vacations we’ve taken. Our cabin was centrally located and close shops, dining and attractions. The view from our cabin was absolutely breathtaking! We could see the fireworks from Dollywood every night from our deck. We did have to call once because the sinks in the bathrooms were draining really slow. The maintenance person said both sinks had the wrong size stopper, took them both out and threw them in the garbage, then they both drained fine lol!

Everything was very nice, and convenient.

Excellent!

Everything was great we enjoyed our stay!

Cabin was perfect for my wife and I. Everything we could ask for in a couple days trip. Hot tub is a little dated but perfectly located for privacy.

Cabin was very nice with awesome views

No complaints from me. Always appreciated how quickly you could answer any questions I had.

Once again top notch. I have been renting at least one cabin a year from timber top for 5 years now and never had a bad cabin

Very clean and comfortable!

The girls in the customer service area are very nice and knowledgeable (They get a 10 out of 10), they were very nice and helpful every time I called. It was easy to book a cabin to when we got there and to get in and even the check out is made easy.

Always friendly and helpful

Great communication. Clean and beautiful cabin. Privacy and beautiful view. Exactly what we wanted for our 25th anniversary celebration..

The view was amazing! Cabin was clean and wonderful. We really enjoyed the hot tub. I would recommend getting a new coffee pot. Ours did not brew well but other than that, we loved it.

Amazing, I loved everything about my stay

We had a great stay and love the express check in process

Very pleasant, very clean

A Bird Song was a perfect cabin and the view was amazing. It was exactly what we were hoping it would be. Thank you.

We had a fabulous time, top-notch! Would stay there again

beautiful view. great service even during these times of restrictions. Great price and a fun filled location. Thank you.

The service was amazing when we checked in. The cabin was everything we wanted it to be plus some.

We loved our stay, the cabin was decorated for Christmas which we truly adored, gorgeous view, super comfy, close to everything we wanted to do while on our vacation, we definitely will reserve another cabin again.

Great experience. Check in and out was easy. Everyone was pleasant to deal with.

Everything was wonderful

The whole experience was wonderful.

After a complete disaster of a honeymoon with a different rental company last year, we were a bit wary of coming back to Gatlinburg at all, but we were so thrilled we did! Timber Tops made everything so easy! Checking in was a breeze! The cabin (A Bird Song) was absolutely gorgeous and CLEAN! We had an amazing time and we can’t wait to get back as soon as we possibly can! We will definitely return to Gatlinburg with Timber Tops!

The cabin was perfect!!

Cabin and view were amazing,will definitely stay again.

Very nice and clean cabin with an amazing view

Excellent communication from start to finish. The cabin was immaculate.

It was great loved how peaceful and tranquil it was

Had a great time!

The staff at Timber Tops was very friendly and professional. We were able to check in early and really appreciated it. The cabin was very clean and nicely decorated with Christmas decorations. We truly enjoyed our stay at A Bird Song. The only thing we did not experience that we did at other cabins we rented was a journal with prior guest experiences and adventures. This would be a nice addition to the cabins charm.

The cabin was spotless and decorated for Christmas when we arrived. The Bird Song was very convenient to town but was also secluded and great view of the mountains. We will be making another trip with our kids again soon.

Excellent

The cabin was secluded. Dated but clean.

The place was clean and was as described in the listing.

Online Reservations, and online early check a breeze. We have stayed at Bird Song twice before over the last 10 to 15 years, we really love the cabin. Will come back again!

The cabin was perfect!

The cabin was really nice and clean. Everything we expected and more. Thanks.

We loved our cabin ! So clean and comfortable.

Awsome the cabin was great looking forward to returning.

We had an awesome time! This was our first time in Gatlinburg/Pigeon Forge during Christmas time. The view was phenomenal. Our boys had an awesome time as wel! Christmas was definitely one to remember this year. Our 11 year old kept saying it was the best Christmas ever. We will be back soon! Thank you so very much!!

This was our sixth visit with Timber Tops I believe! This was our first time in the Fall. We were pleasantly surprised when we walked in the cabin to see it decorated for Christmas! As always we were not disappointed! Thank you!

Great

The cabin was ready for us when we arrived. It was decorated for Christmas, so cute. Very clean, hot tub was even serviced while we were there.

This was the second time that we stayed with you and in the cabin we chose A Bird Song! We love this place ! Such a beautiful deck with a great view and love sitting in the hot tub looking at the view at night! Perfect location to down town Pigeon Forge!

Everyone was wonderful to talk to on the phone. The direct check in made our arrive very easy. This is the most gorgeous cabin with an amazing view! We celebrated our honeymoon and my new husband said we are coming back in 5 years. Could not have been better!

Our stay in A Bird’s Song was amazing! The cabin felt very secluded because even though there are other cabins near by, we couldn’t see them through the lush forest. We loved the deck most of all! We had breakfast out there every morning and watched the fireworks from Dollywood from the deck every night. The hot tub and rocking chairs were also perfectly placed to take in the gorgeous view. We also saw a mama bear and four cubs walking up the mountain while we sat safely on the second story deck. The house fit our needs. The kitchen was well stocked, and everything in the kitchen worked well. The washer and dryer worked well and allowed us to keep our packing lite. To be honest, we never even tried to turn on any t.v., so I can’t comment on that. The pool table and darts in the basement were a great addition and a great way to pass time as a family. The only negative things I could say involved the cleanliness of a few things when we arrived. There were dirty pans in the oven and dirty socks in one of the drawers in the bedroom. Otherwise, it was very clean. I have to give a shout out to Amanda, though. My daughter left her necklace in the upstairs bedroom when we checked out. While the necklace lacks any monetary value, it is a priceless gift from her grandmother; and she was heartbroken when she discovered she had left it. We were already two hours towards home, but we turned around and I called the Timbertop office and told Amanda of the situation. She said we could go back to the cabin and look for it. When we arrived, a gentleman was there opening up all of the doors, and he too allowed us to run upstairs and grab it. There were tears of joy when my daughter got it back! Shortly thereafter, Amanda called me to check on the status of the situation. I really appreciated her letting us back into the cabin and following up with us concerning it. It was a very nice personal touch!

Check in was fast and easy. The girl who helped us was friendly and helpful. The cabin was clean and well taken care of. We enjoyed the amount of privacy we had as we stayed here on our honeymoon. Would absolutely stay again!

The cabin was very clean. We loved the view. It was a great experience. We would have liked to have been able to check in at the cabin a little earlier but overall everything was delightful.

The cabin was beautiful and quiet with an amazing view!

The cabin was great. Check in not so much. The cabin was not ready at 4:00 pm so we had to sit in your parking lot and wait until after 4:30.

good

Beautiful cabin our family had a great time and a great experience! We plan on coming back in the near future!

Great cabin!

Really good experience..!

Excellent! The cabin was great and your service is top notch.

we enjoyed our stay at pigeon forge the cabin was very comfortable. However, the front door got stuck and we could not open, the carpet probably needs to be replaced also.

Spectacular

Excellent, I only had a tiny issue with the door and Dawn was immediately helpful.

check in/out quick and easy, AC problem fixed immediately, older but clean cabin

Relaxing! Peaceful! Better than expected!

The cabin was absolutely perfect with amazing mountain views and was super clean. Had a water pump issue that was handled ASAP without much disruption to our vacation. The staff were all great to work with and went above and beyond to make an unexpected situation tolerable. Kudos to guest services!! We will definitely be coming back again. A Bird Song was the perfect getaway cabin!

A Bird Song was exactly what our family was looking for in a mountain getaway cabin. We can't wait to come back again!!

WE loved our cabin & stay. The view, jaccuzzi & space were awesome. The staff is friendly too. How you can improve it fix the front door lock, sometimes we barely got in after 10 attempts!! Also 1 hairdryer would be nice, they were out of pool chalk, & only 1 kitchen towel is not enough. other than those small items, we loved it!!

Loved it! Was nice to watch the fireworks from Dollywood each night also!

Beautiful cabin, very accommodating

Amazing!

The cabin was very nice - so much better than staying in hotels! The direct check-in process is very convenient. As a matter of fact we got to Pigeon Forge early and were killing time until 4:00 check-in when we were called telling us the cabin was ready for us and gave us the lock info - 3 hours early! Very impressive. I'm glad to say that the worst part of the cabin was the mountain roads getting there and the "swarm" of bumble bees around the cabin, but we didn't bother them and they didn't bother us. Overall, a very pleasant stay.

The cabin A Bird Song was a beautiful cabin, clean, well maintained and just as the pictures showed. Location was good, not too close to other cabins and gorgeous views of the night lights in the distance over Pigeon Forge. We even saw the Dolllywood fireworks from the deck and living room windows!

The only problem we had with the cabin is there is a large window in the loft/upstairs bathroom right above the jacuzzi tub. The window is fine in the daytime but at night, the UV reflective coating on the exterior windows makes a perfect. mirror-like view of what is going on in the upstairs bathroom (shower, tub, sink, toilet) reflect into the kitchen below. We had to take the shower curtain rod down and hang it over the window so everyone downstairs didn't see into the upstairs bathroom. I would definitely make sure the homeowner adds some curtains over the window that can be opened then closed if needed when it gets dark. I had family members standing in the kitchen waving to us in the upstairs bathroom, the reflection was THAT clear. Other than that unfortunate scenario, everything was lovely! The Christmas decorations were beautifully done!

I love staying at bird song it is so beautiful.

The cabin was wonderful. Had one issue, no local or major network channels on the TV due to setting on direct TV. Could not watch football, World Series or other shows. Issue could not be fixed during our stay.

missed wifi gaps in direct TV coverage, couldn't get local channels much impressed with all small and large appliances but could not find a hair dryer spatula needed for grill, nails are protruding in one of the rocking chairs on porch New cover on pool table was very nice but there is a loose "bumper" at far end of table. Overall we really enjoyed this cabin, have stayed there before and would visit again. We would like to be advised of any discounts, i. e. senior rates, two person only rate etc.

Everything was great for the most part. The jacuzzi left some copperish residue after filling and draining it each time which was kind of strange and disappointing but other than that everthing was fine.

Everything was great except the coffee maker took 2hrs to brew 6 cups of terrible coffee and we saw 6 dead dried up scorpions which made me wonder when was the last time someone vacuumed in game room. Suggest someone do a walk thru before hand.

Excellent. The cabin was beautiful and very clean. The views were beathtaking, especially at night with the lights, fireworks and stars. The roads were very high, an experience we will not forget. How do you ever survive winters? So many things to do. Your customer service agents were very accommodating and friendly. The location was truly secluded for a R and R getaway. The hot tub and jet were very clean. Thanks to all who helped make our visit memorable!

We loved everything! Will definitely come back. And recommend to friends and family.