Mountain Charm

We had a great experience & the cabin was nice.. we would stay there again..

View was amazing, and we had everything we needed during our stay.

Customer service is always amazing. View from our cabin was spectacular! We booked two stays this year with your January sale.

We think that you did a wonderful job! It was very beautiful scenery and wonderful accommodations! We were running late for our check in time and Timber Tops were very helpful in our situation and making us feel very welcome! It was a comfortable stay and a beautiful cabin! We were also able to save money on the attractions near by in choosing Timber Tops to stay with! Love this company and will choose them again in the near future!

Everything was great!! We had a beautiful cabin with the perfect view!! We can’t wait to come back!!

I think everything was great. Had lil difficulties working TV & wanting to plug up my movie source. All was accommodating. Will use again & will refer. Ty

Cabin was exactly like the pictures. Very tidy, comfortable and clean.

Great time as always

Excellent service. Everything was clean Everything worked. Couldn’t ask for a better stay

Stay eas very cute and cozy!

Excellent stay.

We absolutely loved the cabin we stayed in.(Mountain Charm). The only things we would do is add a pizza pan/cookie sheet to the kitchen to put stuff in oven. And lock on patio door needs fixed or a different lock on it all together. The cabin is beautiful and was clean. Bed was very comfortable. Best vacation we have had and will definitely be back!

We had a wonderful time we didn't want to come home. Thank you for the experience

internet

Cabin was clean and comfortable, just like the picture. Plenty of towels and the bed was very comfortable. The views were beautiful. Most of all, the cabin was in a private setting; other cabins around but not close.

We have been staying with Timber Tops since 2006. We had a lapse in 2018 & 2019 due to my cancer treatments. We liked the cabin & will sure rent the cabin in the summer.

It was an amazing view

Easy check in/out process

Everything was great. We are satisfied with our stay. Thank you.

We got lost using the driving instructions, we defaulted to GPS to find our way. The cabin was clean and beautiful. We would suggest moving the pool table to be diagonal in the room. How it's positioned now, you are limited in the ability to play due to lack of room. Overall, it was a great stay!

Great relaxing much needed vacation!!!

My first time ever in TN. My dream come true in experiencing these Air BnB... I am going to recommend them to my coworkers, family and friends... Marvelous views overseeing the Smoky Mountains... Amazing job...

Cabin was exactly as shown in pictures. It was clean and the view was spectacular.

Very nice and peaceful

Had a great stay and loved the cabin and the view of the mountains. The firefly’s were a bonus for sure

Everything was great and the cabin was amazing.

Amazing

Great visit

It was a nice stay but not long enough.

Everything went very well. The cabin was very nice.

Everything was great!

Very good

Awesome cabin with an awesome view!

It was Awesome! Absolutely beautiful view. The staff at Timber Tops are so friendly and make you feel welcome.

Check in and check out was amazingly easy. The cabin was exactly as depicted. We had a wonderful stay.

Awesome

Awesome!!!🤩🤩🤩🤩

Everything was just as the pictures online depicted. My family and I really enjoyed our time there with a beautiful view.

The cabin was just the right size for myself and my husband we were celebrating our 33rd anniversary and everything was perfect. The contactless check in was a breeze we were able to get access earlier then we thought which was great since we had just drove in. The kitchen was just the right size along with the rest of the cabin which helped make our special time romantic and view was just AMAZING It had stormed while we were there and the view of the smoke coming off of the mountains helped me understand why they call it the smoky mountains! The hot tub was positioned just right to see the view along with the rocking chairs and dinette table everything was just perfect. We will definitely be returning next year as I told my husband this would be our new anniversary place and he agreed!!

The cabin was lovely. Everything was clean and well prepared for out visit. We thoroughly enjoyed the experience. I did want to let you know that the cabin we stayed in, Mountain Charm, did seem to have a leak when we drained the tub upstairs. It seemed to be small and only when draining. Also, the railing on the balcony is quite wobbly. However, neither of these things detracted from our experience, and we look forward to renting another cabin in the future.

Our stay was nothing short of amazing. The view was breathtaking and we had everything we needed, cleanliness, and instructions for every step of the way.

Spectacular, our cabin was not only spotless but looked brand new. We had lovely holiday truly breath taking experience. Our daughter wanted nothing more than to see snow; thankfully we were able add an extra day at a fabulous rate and see snow on the last day. Also, I was able to check in via email and I didn’t have to see a single person- it was heaven!

Everything was amazing!!

My husband and I had a wonderful time. The cabin was amazing. The express check in and check out was wonderful. We will definitely be going back!!

Nice cabin. A few issues but not too bad. View is beautiful!!

Everything was exactly as I expected from the website, except the sunsets were beyond any expectations. Great trip. Thank you.

The Cabin is amazing! Thank you!

The cabin was everything it was pictured to be. Really enjoyed my stay.

We arrived to a clean and comfortable cabin. We enjoyed our stay. The view is AMAZING for this cabin. The pool table, darts and game table were fun as well. So very convenient to have the washer dryer combo as well.This was a perfect vacation spot for us during this pandemic. We did report a broken handle on the freezer door. We also noticed the blinds were broken behind the couch. Also the lock on the deck door could really use a more secure lock instead of the clasp one it has now. We were sad to leave a few days early but we had a family emergency at home.

As advertised. Easy express check in/check out.

Very clean and comfortable! It was awesome!

Our stay was wonderful, we can’t wait to come back!

Loved the cabin and the view. Was 100% as described. Beautiful place.

We were able to check in early which was super convienent!! Cabin was absolutely beautiful and so was the view. Bed was super comfy and the cabin was pretty clean. Would definitely return!

I loved my cabin and will definitely be back again. I wouldn't change a thing. The Fireplace was so awesome on a cool night. The hot tub was clean and warm and the view was amazing. (The only thing I would have enjoyed would have been a fold out luggage rack, I don't really like to put my suitcase on a clean bedspread).

The cabin was beautiful!!

Everything was great. Easy check in/check out. Cabin was very clean. View was awesome!

Clean cabin , amazing view , everything thing above expectation, full equipped kitchen, we enjoyed our stay

Absolutely love this cabin! Amazing view! Loved sitting on the deck looking out at the mountains.

Staff was nice.

Great

Always a good vacation

The room was clean and had a great view. Staff very helpful

The cabin was comfortable

Clean, cozy, and a great view.

The cabin looked just like the photos. It was beautiful. Very cozy. We felt right at home.

It’s always an easy process checking in with timber tops. We have stayed in several timber tops cabins and all of them have been wonderful.

Everything was gorgeous loved the view. We will definitely use Timber top cabins again.

Great experience

The cabin was beautiful. It enhanced our visit tremendously. The only downfall is the shower head had very low water pressure, which made for longer than normal showers. We will be back.

Our cabin was clean and comfortable. The views were great! We enjoyed playing all the games and watching the fireworks each night. The staff is always friendly and helpful. This was our third time staying with Timber Tops and we will be back!

The cabin was top notch. The view was excellent. My wife and I didn't want to leave.we will definitely come back again.

Had a wonderful time

Loved the cabin...exactly what we needed. When we had an issue with the hot tub it was fixed in a timely manner. Staff was very friendly and helpful. Would definitely reccomend this company to anyone and will be back for another stay!!!

Beautiful cabin! The staff was great, the cabin was clean and cozy! Beautiful views as well!!

I loved everything about the cabin we chose called “Mountain Charm!” It was very clean and had plenty of amenities to keep us entertained all weekend long!!

Very good experience as usual. Only thing, we did Not get the text of the code to get in the cabin, But we made a call into the office when we arrived in town and it was quickly given to us. We will return in the Fall and we plane to contact your office again for that stay as well.

Great

The cabin was very clean and the office folk were real helpful and nice. Everything went very well. Thanks

Very nice cabin. This was the first time we came as a couple, usually we have a reunion with friends. Really enjoyed our stay. Had a hard time on Saturday with ice on the hill,but the associate on duty sent a driver out with salt and helped everyone get to their cabins. Thank you so much for service above and beyond. Dan & Pat V.

Was late getting in got lost person on call was great with direction

Loved every minute of my stay. Check in was easy. Cabin was ready and directions to the cabin helped.

Cabin is fabulous. Staff were so very nice. Can't wait to come back!

Everything was great! We would have rated five stars but the directions to the cabin were inaccurate and we wasted a lot of time trying to find it. It was very nice that Shannon, the manager, met us at the church and drove us to the cabin. We loved the cabin and will definitely come back.

All was great except for the fact that when i was trying to check out, I had to call several times before someone answered the phone.

A great experience, Amanda was very pleasant and helpful

I loved the stay it was a beautiful place

I loved every minute of my stay. My only complaint was better directions on how to get there. Besides that I didn't want to leave. I can't wait to stay again.

Pool table broke could not use.

It was general

Great cabin! Had everything we could need. The Christmas tree was a pleasant surprise.

Excellent

It was a great experience

The cabin was great and the check-in process was quick and easy. They only issue we had is that the shower had drainage issues.

As always, the staff was very helpful and nice. They went above and beyond from reservation to check in. My cabin was fantastic and made me comfortable the entire trip. I only had 2 issues that were minor but could help improve the experience. 1) The hot tub water was slightly murky and needed to be flushed. 2) The shower head needs to be replaced. Both of these are minor issues and easily correctable and would not impact me staying in the cabin again. I hope to stay with y'all again in December once I see what specials are available. Just like my many previous stays, I thank you for a wonderful experience.

Rug in living room sure looked liked it hadn't been swept when we arrived. Noticed several cobwebs. We did enjoy the cabin. Drain in shower not draining very fast. ...might want to take a look at it.

Love the cabin. Very clean and love the ease of calling in to check in. Your map could use some improvement. Not user friendly at all. We didn't get much sleep on Friday or Sat. The cabin directly above us was so LOUD!! Both nights they finally settled down around 2:00 am. Remind guests that there voices carry in the mtns and to be respectful of neighbors.

The cabin was great. The view awesome!! Really the only other thing to make it better, would've been directions to the cabin. We picked up the map taped to the office door 1 am Thursday morning. Their is no way, we would've found the cabin, but using GPS I searched the street and managed to find the cabin. The cabin's address: 2309 Fox Berry Way, actually shows up on GPS and took us directly there during our stay. We had a great time, service was excellent.

everything as expected

Fantastic

The view was beautiful. We loved the hot tub and spiral staircase. Everything was very clean and decorated very nice. Everything was perfect.

Very Good Experience! Will be back again.

You guys did wonderful! It was very easy to check in and out. The cabin was beautiful and very clean. We enjoyed our stay at mountain charm. it would have been nice if some flyers from local attractions were in the cabin to look at.

Mountain Charm was an amazing getaway place for our anniversary. The bed was amazingly comfortable, and my favorite place was the porch with the hot tub, rocking chairs, and table where we could spend time enjoying the beautiful view. Can't wait to come back again sometime.

Very clean, beautiful view!

Great! We enjoyed the fantastic view, the clean cabin, and even got to use many of the kitchen utensils. Noticed only minor things such as the pool table being too close to the walls to use and missing hand soap in one of the bathrooms, but we were impressed nonetheless!

Overall experience was wonderful from the reservation till the stay, Thanks Vernell. The cabin was neat and clean and just as the pictures showed. It was a beautiful view, very peaceful vacation.

Everything was great except for the bees on the deck, which made it difficult to enjoy the hot tub in the afternoons.

the cabin was very nice,we loved the view.

Cabin was very nice. Everything worked. One complaint- they only give you 1 set of towels in each bathroom. 2 bath towels, 1 washcloth, 1 hand towel. We stayed for 3 nights. More towels would have been nice. Everything else was great!

We loved it!!!!

Everything was awesome and what we expected. We have no negative comments. We just thought that as a help to the visitor there was a list of what was going to be there and what wasn't. ie. salt and pepper, coffee filters, no food in the refrigerator, towels, stuff like that. just so you don't have to make a trip down the mountain and can get what you need on the way up. Just a thought. Don't worry WE will be back! THANKS

An experience

easy direct check in, clean cabin ready to go. All features in cabin working properly.

Everything was great!! The cabin was beautiful and clean! It was a very quiet and peaceful setting. Definitely would return.

Cabin needs new mattress everything elsewhere was great. Zeb was great to work with. Office not so much

Great service... couldn't have asked for a better experience!!! Will definitely use again in the future.

Cabin was nice and as portrayed on the website. Map to cabin could be reworked a touch, especially with turn to Windy Lane, due to the numerous amount of signage at that intersection. Had a couple of minor maintenance issues that we reported but they didn't affect our trip. Very comfortable cabin, view was also very nice. Convenient to town and kitchen stocked well enough for a couple simple meals. Was disappointed that wine shown in ALL the Timber Top cabins on their website wasn't waiting for us upon arrival, guess you have to bring your own, lol. Neat layout, would def look to book this cabin again on a future trip!

Everything was great expect the bath tub upstairs with the jets did not work

Outstanding!! Our service was very helpful, our cabins was clean with beautiful views! I popped the question this weekend and the cabins we stayed in where the perfect fit for a romantic weekend! I will be staying with timber tops again!

Really loved the cabin. It seemed smaller than the pictures on the website. The view was excellent, loved the sunset. Not enough room to play pool in the loft. Could not play electronic darts as they would not stick in dartboard. Everything else was great!

The Cabin was perfect. The view was excellent. Couldn't have picked a better place to spend our honeymoon!

This was our third stay with Timber Tops. We always enjoy our trip. This time we were disappointed that our fire place was broken. It was our 20th wedding anniversary and if we had known, would really have loved switching to another cabin.