Sugar Shack

We enjoyed the cabin amenities. Enjoyed that it was off of the main path and well maintained.

The cabin was very nice and clean. We had a few issues with the hot tub, but that was addressed in a very timely manner.

Loved the cabin and would certainly stay again. The only actual complaints would be the only large pan was dented beyond use and the rack for wood in the fireplace was bent. Only other issue I had, not a complaint, and I’m no expert, was the fireplace lining inside had a hole in it to the bricks and there was a small limb leaning on the chimney. Possibly safety issues. Maybe not. We really enjoyed ourselves. Was the relaxing time we needed

It was great

Very welcoming and informative.

Everything was great! We truly enjoyed our stay. The staff we worked with in getting our reservation made to check out were very professional buy also personable. We stayed at the Sugar Shack. It was beautiful and very clean. We will be back. Thank you!!!

It was a beautiful cabin. I could live there.

Nice cabin

Everything was set up very nicely when we got there. The hot tub was so hot we couldn't even get in it like it was just so perfect. We added a couple of bubbles into the jacuzzi bath and it was just so great and just watched so many movies and setting the rocking chair. We got pictures with the fireplace. There were trash bags. There was paper towels. There's a can opener. There's blenders there's pots and pans. Everything you need for a 2-day stay or a 5-day. Stay five stars all the way

Our stay was excellent. We enjoyed our stay and definitely will be back again. excellent. They shouldn’t even be on it yeah.

We loved our stay at home the Sugar Shack! From booking to checking in was an easy pleasant experience! Would definitely recommend and will be back to stay!!

The stay was good the cabin beautiful. Really enjoyed our time there.

Amazing… the cabin was spotless with all essentials stocked.

Great

Extremely clean easy check in and check out

Absolutely loved the cabin! Everything was perfect.

The cabin was amazing. Very clean!

Excellent

Loved the cabin, hot tub privacy! TV in bedroom didn't work, couldn't get phone to connect to Sugar Shack Wi-Fi......but enjoyed our stay

Everything was perfect

Hassle free

We had a wonderful stay! It was perfect for our honeymoon. Nice and clean, a very homey feeling

Had a great trip. Cabin was awesome.

We really love the cabin. We would stay there again. It was in a good location.

Always clean and comfortable cabins. Have stayed in several over the years.

Everything was perfect.

Overall our stay was just what we expected. We have stayed in several of your cabinets over the years and none have disappointed us. See you again in the future

Absolutely amazing. The entire process was extremely easy and everybody that I spoke with was excellent. I highly recommend and I will be booking future stays.

Nice cabin easy check in and check iut

Everything was great.

The Sugar Shack was very clean and comfortable. We didn't have any problems with anything. Really enjoyed our stay.

They location and cabin was great. Only thing I recommend is the owner to update the decor/bedding.

Great customer service

Clean and well maintained. Enjoyed our stay. Decorated with seasonal decor. Very nice.

We absolutely loved everything about the experience! The cabin was beautiful and very clean!

The washing machine in our cabin tore up on day 4 and they had it fixed the next day. Thank you

Good. Just needed more details on how adt worked

Very nice. Very clean cabin .have stayed with timber tops a couple of times and they are great .

The cabin was wonderful

Check in and out was easy cabin was very nice and clean

Excellent service

Great

Everything was great.

I absolutely loved the cabin. It was very clean and easy to get too. It was decorated very cute and had a country feel too it.

Check in was easy, Our cabin was amazing and your staff was very helpful.

The Cabin was very clean and cozy

Great

The cabin was super nice and cozy. Clean and haf everything I needed. The only issue I had was with the hot tub and it was taken care of in a timely manner

I loved the cabin very cozy and came with everything we needed. Easy check in and out. Will be staying again.

This cabin rental was a great experience! This was exactly what we were looking for — will definitely be using this company again!

Great

quiet

our first stay with you and would stay again.....wonderful

Absolutely amazing! We will be back!!!

Our cabin was great as well as your service

Excellent in everything from start to finish

Cleanest cabin rental I’ve ever stayed in !

Great experience

So glad that we booked the cabin for the weekend, wish we could have stayed longer! Sugar Shack was amazing and loved that the location was so close, yet you did not feel like you were in town at all! Booking and check-in was so easy and the staff was so friendly!! Will definitely stay here again in the future!!

Everything was great!

Everything was in order and ready for us, our cabin was clean and nice we really enjoyed our stay.

It was excellent, my only complaint is the water smelled awful.

Great stay the sugar shack was a perfect getaway for our honeymoon

Excellent service. Very friendly. We reserved a cabin at the last minute and very very happy we we able to reserve one.

you did great but a few items were kind of off for me personally. the water was terrible to put it mildly I know it wasn't your fault but it was hard to brush my teeth or even take a shower. the driveway was a problem we had to back in to keep from sliding back or dragging the car bottom and our car does not sit low at all. and last it was not the out of the way private cabin that the website advertises, we had roosters and chickens on the porch and the neighbers above the cabin were doing some kind of work all the time and we didn't have a good view at all

Sugar shack was a nice little cabin to stay close to everything but far enough away to relax. Cabin was not secluded at all but I didn't ask that question before renting

It was very nice and we were able to check in and out without ever going by the office

We greatly enjoyed our stay in Sevierville, TN (Pigeon Forge and Gatlinburg area)! The Timber Tops Cabin Rentals representatives were very helpful and respectful. We always had a very quick response to questions. When we arrived at the cabin, we had not been given an alarm code so we ended up setting the alarm off. But customer service was very quick in helping us resolve the issue. The cabin itself was clean and very charming. We loved having the hot tub and pool table! Our only complaint is that the water smelled very sulfuric (like rotten eggs). We discovered that the composition of the area's well water is what determined that. There wasn't really anything that Timber Tops could do to remedy the situation. We are also pretty spoiled by the water in our hometown (some of the best water in the world!), so maybe we were a bit biased. I do believe all of the extra fees, such as the maintenance fee, were a bit high. We would have liked to stay an additional night, but do to the extra fees, we coul

Amazing

It was the best home away from home I could imagine. Clean.. cozy and everything we needed. Thank you thank you!!

Great !

Very peaceful enjoyable and just awesome!

Enjoyed cabin but the couch in the cabin needs to be replaced so bad. Very difficult to get in and out. Also ordered tickets to smokey Opry was assured I would get the seats I requested but I did not. I made the reservations thru you. Otherwise things were great.

The cabin was absolutely lovely! It was clean as well as simply and beautifully decorated. The Sugar Shack was the perfect distance from all of the attractions that we were interested in. As for complaints my husband did not appreciate the rooster next door! It didn't bother me at all, but to each their own. The hot tub doesn't feel private. If there could be some kind of barrier on that side of the porch, that would be nice. Otherwise, there are neighbors right there and it just seems a bit awkward. Overall, it was a wonderful experience!

Everything was perfect. The only complaint we had was that they bathroom smelled like urine. Not sure why.

Everything was excellent. The cabin was beautiful and comfortable.

Early check in was great. It was nice to be able to go straight to the cabin upon arrival in Pigeon Forge. The driveway to the Sugar Shack is not friendly. You defnintley have to swing wide and go for it or you'll squeal tires. The cabin on the outside was beautiful and clean. The view from the back deck is trees and a neighbor who was a permanent resident - not quite the privacy I'd hoped for, but it was fine. The neighbor's rooster liked to walk around and announce his presence, so I was glad I brought a small fan for white noise. It didn't bother us in he mornings. The outside was already decorated for fall and was adorable. The inside of the cabin was nice. Again, the decor was lovely. The cabin was nice and cool upon our arrival and the AC did great all weekend. The only disappointment I experienced was the jacuzzi in the bathroom. I filled the tub above the jets and turned them in once I was in the tub, only to have dirt and bug parts fly out of them! Once I realized what was happening I hopped out and turned off the bubbles. I drained the tub and the bottom was lined with dirt and bugs. I cleaned as best I could, refilled the tub with cold water and let the jets run in order to clean out the Jets' lines a bit. Upon the second try the next night it was much better, but the cleaning company should never let a tub get that dirty. It was not a nice surprise to see bugs all over the tub and bubbling toward me! Overall, it was a great weekend away. I probably wouldn't stay here again, but I will definitely use Tumber Tops for our next rental. I previously stayed in Beary Cozy and loved it. Timber Tops has been great to work with.

Absolutely wonderful !!!!!'

Every thing was very clean and had everything we needed, exceeded our expectations. Close to attractions but still far enough away from traffic and noise. Loved it would definitely stay again. Just one small issue, the satellite remote wasn't programed to operate the volume or on / off for the tv in the living room.

Was very homey!

Everything was great, clean cabin with everything u need to have. Thank you really appreciated!

Very nice and clean.

The floor was dirty. Every thing was fine. The cabin was great.

Overall well.

Great

We loved the Sugar Shack! This is our third or fourth time with Timber Tops and we have been very happy each time. The only thing that I want to mention is that the screen and the log cradle on the fireplace need some attention. The logs could potentially roll out. It could also use more exterior lighting. We love wood burning fireplaces and only rent cabins that have them. Very, very clean! Please commend your housekeeping staff.

Loved the stay the cabin was beautiful it was peaceful and quiet at the cabin

We loved our stay at the Sugar Shack. It is nice to get away from work and just relax. We stay at the Sugar Shack at least once a year and we love it.

Very peaceful,quite and most relaxing. The driveway was the only problem we had.

Exactly as expected. Loved our experience We will be back

We enjoyed our stay, very clean cabin we would love to stay again in a different cabin maybe get a better view

The representatives were excellent, answered all of our questions. We did have to make a maintenance call for the internet, the service person was great showed up quickly and resolved the issue. The only poor rating I would give is the location of the cabin, did not seem like a very good area, with a burned out house as you turn onto the street, and the amount of junk that the neibghbor has in his yard, which our porch overlooked, plus there was an unbelievable amount of traffic on the street at all hours of the night and day! I would recommend your company if you have cabins in a different area.

We have stayed with you twice and both times have been great. Thank you for making sure we have had a nice trip.

We love this cabin - it is the third or fourth time we have stayed in this one. We are currently looking for a bigger one for next summer.